![Photograph of flowers](https://tucsonbotanical.org/wp-content/uploads/2022/12/garlic-flower-herb-garden-1920x1080.jpg)
Visit / FAQ
Things You Should Know
Photography Disclaimers
- Personal photos are allowed throughout the Gardens.
- Commercial use of photographs are prohibited without the full written consent of Tucson Botanical Gardens.
- Photo shoots may be arranged by calling (520) 326-9686 ext. *29 or emailing rentals@tucsonbotanical.org.
During your visit you may be filmed, videotaped or photographed by Tucson Botanical Gardens employees or contracted professional. Your admission to the Gardens serves as permission for use of your image by Tucson Botanical Gardens
![Photograph of guests](https://tucsonbotanical.org/wp-content/uploads/2023/03/Z2A3805-600x400.jpg)
Frequently Asked Questions…
Are the Gardens indoor or outdoor?
All garden spaces are outdoors
The Cox Butterfly & Orchid Pavilion is an indoor greenhouse exhibit. There are 5 gallery spaces, 4 indoor and 1 outdoor. The Gardens is open rain or shine.
Can I bring my dog to the Gardens?
No. Trained service dogs that are identified with a vest or collar are welcome in the Gardens at no cost year-round.
Dog Days of Summer – All dogs are welcome to visit with their owners each June – September. Dogs must be leashed and well-behaved. Water and poop bag stations are available. Dog admission or dog memberships are required for entry.
Do not leave your pets unattended in your vehicle. Arizona law prohibits leaving animals unattended and confined in a motor vehicle when physical injury to or death of the animal is likely to result.
Is Butterfly Magic included with admission?
Yes. Butterfly Magic is included with Gardens admission and is open 9:30am to 3:00pm, 7 days a week from Oct 1st through May 31st.
Are wheelchairs available at the Gardens?
Yes. We have several non-motorized wheelchairs available on a first-come, first-serve basis, free of charge. Please let the staff know at admissions when you arrive.
Do you offer reciprocal benefits with other botanical gardens?
No. Tucson Botanical Gardens does not participate in any reciprocal programs.
Do I have to pay for admission if I make a reservation at the café?
Yes. Garden admission is required to access Edna’s Eatery. Purchase general admission tickets, use your garden membership, or use a guest pass.
Can I smoke in the Gardens?
No. The Gardens is a non-smoking facility, including e-cigarettes. This includes the parking lot.
Can I pick flowers or other plants when I visit?
No. Please smell and enjoy our plants but do not collect or pick any plants or plant materials.
Do you offer public passes?
Yes. We participate in the Pima County Library Culture Pass Program. Culture Passes can be checked out at select libraries and used for two daytime admissions. Click here for more information. Valid for general admission only. Not valid for special events.
Can I take pictures in the Gardens?
Yes. Personal photos are allowed throughout the Gardens. Photoshoots may be arranged by calling (520) 326-9686 ext. *29 or emailing rentals@tucsonbotanical.org.
Commercial use of photographs is prohibited without the full written consent of Tucson Botanical Gardens.
Membership FAQs…
Should I join/renew my membership before I visit?
You may join/renew online or when you arrive at the Gardens. Your digital membership card will be sent to your email within 24 hours of your purchase. If you requested physical cards, they will arrive by USPS in 2-3 weeks.
How do I purchase or renew my membership?
Visit the Garden Gift Shop, purchase/renew online, or call Member Services at (520) 326-9686 ext. *13
Can I renew early?
Yes! If you renew your membership before it has expired, your membership will be extended for 1 year from the current expiration date.
Can I apply my admission ticket toward the cost of a membership?
Yes. You can apply your admission ticket towards your membership purchase. Valid only on the same day of your visit.
Can I buy a membership as a gift?
Yes. You can purchase a gift membership online by clicking here, selecting your membership level, and clicking “Gift a Membership,”
You can purchase a Gift Membership Package in the Garden Gift Shop.
Note: If your gift recipient already has a membership, your gift will extend their membership for an additional year!
How many guest passes will I receive and who can use them?
The number of guest passes depends on your membership level.
Guest passes are one-time use and are tracked digitally at Admissions. Guest passes may be used by any individual of your choosing for entry to the Gardens. They simply need to give your name at the admissions booth. A member does not need to be present for their guest(s) to use guest passes.
Will my co-member receive their own digital card?
Your digital membership card will have both members’ names on it. This link can be forwarded to your co-member(s) and they can download it from there.
Can I get a plastic membership card?
Yes, if you’d like plastic cards, visit this page, add a ticket to your cart, and check out to request them. Or, call the Membership Department at (520) 326-9686 ext. *13 to make your request.
I cannot access my digital card. Can I re-download it?
Yes. You can use the link from the original email to download your card again at any point using your mobile device. You can also access the download page in your TBG account.
- On your mobile device, log in to your account at https://tucsonbotanical.ticketapp.org/portal/profile by clicking “My Account” in the top right and selecting “Login” from the drop-down.
- After logging in, go to your profile by clicking your name in the top right and selecting “Profile”. Your membership should already be associated with your account. (If you don’t see your membership, see below to connect your membership to your account.)
- Click the “Membership” tab, find your current membership, and click “Digital Membership” to go to the digital card download page.
My membership is not showing on my account. How can I connect it?
- Login to your account on the web portal at tucsonbotanical.ticketapp.org/portal (in the top-right corner, navigate to My Account > Login).
- Go to your account profile page (in the top-right corner, navigate to Your Name > Profile.
- On the lefthand taskbar, click ‘Find My Membership’.
- Enter your Membership ID and click ‘Locate Membership’.
- Verify your membership using the primary phone or email associated with your membership.
- If you do not have access to the primary phone or email on your current record, please call the Membership Department at (520) 326-9686 ext. *13 to update your contact information.
- Once you receive the verification code via text or email, enter the code and click ‘Submit Code’ and ‘Reset Account’
You should now see your membership appearing within your account profile.
My smartphone doesn’t have Google or Apple Wallet, can I still use a digital membership card?
Yes. Follow the download link in your email when you purchase a membership. Select “Add to Google Wallet”, then click “View Pass”. Take a screenshot and present the photo at Admissions for entry.
Who can I name on my membership card?
Individual – Primary member only
Dual and up – Primary member + optional secondary member
Children are not named on memberships. If no secondary member is named, your membership card will be listed as ‘Guest’
How long does it take to process my membership?
You will receive your digital membership card via email within 24 hours of your purchase. If you requested physical cards, they will arrive via USPS in 2-3 weeks. If you have not yet received your digital or physical cards upon arriving at the Gardens, please show your Photo ID at Admissions for entry.
Can I loan my membership card(s) to somebody else?
No. Membership cards are valid only for the Member(s) listed on the card(s) and are non-transferable. One member named on the card must be present to use the card. However, they may use your one-time use guest passes with or without you present. They simply need to give your name at the admissions booth.
To protect the benefits of membership we reserve the right to request a photo ID.
Can I upgrade my membership?
Yes. You may upgrade your membership at any time. To upgrade, contact the Membership Department at (520)326-9686 ext. *13
You will be charged the difference in cost between 2 levels and you will begin receiving the new benefits immediately. Your membership expiration date will stay the same.
Can I add additional people to my membership? (i.e. nanny, caretaker, children, your favorite uncle, etc.)
Yes. For Dual level memberships and above. There is a $20 charge to add a 3rd adult and a $10 charge to add additional children. Official caretakers may receive free admission as part of your membership. Please call the Membership Department at (520) 326-9686 ext. *13 for details.
Only one additional adult can be added to a membership. Additional adults warrant a separate membership.
I am moving out of town. Can I discontinue my membership?
You may discontinue your membership at any time by contacting Member Services at (520) 326-9686 ext. *13 or membership@tucsonbotanical.org.
Membership fees are nonrefundable. You may transfer your current membership to a friend or family member.
Is my membership tax-deductible?
Yes. Any amount paid in excess of the Fair Market Value of the member benefits is tax-deductible.
Individual – $38
Dual – $38
Family – $38
Cholla – $76
2150 Club – $38
Agave – $135
Ocotillo – $185
Saguaro – $260
I have a seasonal address. Where will I receive membership materials?
If you have a seasonal address, please contact Member Services at (520) 326-9686 ext. *13 or membership@tucsonbotanical.org with both addresses and the dates you reside at each location.
I forgot or lost my membership card. Can I still visit the Gardens?
Yes. Please present a photo ID at Admissions.