Things You Should Know

Photography Disclaimers

Personal photos are allowed throughout the Gardens.
Commercial use of photographs are prohibited without the full written consent of Tucson Botanical Gardens.
Photo shoots may be arranged by calling (520) 326-9686 ext. *29 or emailing rentals@tucsonbotanical.org.

During your visit you may be filmed, videotaped or photographed by Tucson Botanical Gardens employees or contracted professional. Your admission to the Gardens serves as permission for use of your image by Tucson Botanical Gardens

Frequently Asked Questions…

Are the Gardens indoor or outdoor?

All garden spaces are outdoors

The Cox Butterfly & Orchid Pavilion is an indoor greenhouse exhibit. There are 5 gallery spaces, 4 indoor and 1 outdoor. The Gardens is open rain or shine.

Can I bring my dog to the Gardens?

No. Trained service dogs that are identified with a vest or collar are welcome in the Gardens at no cost year-round.

Dog Days of Summer – All dogs are welcome to visit with their owners each June – September. Dogs must be leashed and well-behaved. Water and poop bag stations are available. Dog admission or dog memberships are required for entry.

Do not leave your pets unattended in your vehicle. Arizona law prohibits leaving animals unattended and confined in a motor vehicle when physical injury to or death of the animal is likely to result.

Is Butterfly Magic included with admission?

Yes. Butterfly Magic is included with Gardens admission and is open 9:30am to 3:00pm, 7 days a week from Oct 1st through May 31st.

Are wheelchairs available at the Gardens?

Yes. We have several non-motorized wheelchairs available on a first-come, first-serve basis, free of charge. Please let the staff know at admissions when you arrive.

Do you offer reciprocal benefits with other botanical gardens?

No. Tucson Botanical Gardens does not participate in any reciprocal programs.

Do I have to pay for admission if I make a reservation at the café?

Yes. Garden admission is required to access Edna’s Eatery. Purchase general admission tickets, use your garden membership, or use a guest pass.

Can I smoke in the Gardens?

No. The Gardens is a non-smoking facility, including e-cigarettes. This includes the parking lot.

Can I pick flowers or other plants when I visit?

No. Please smell and enjoy our plants but do not collect or pick any plants or plant materials.

Do you offer public passes?

Yes. We participate in the Pima County Library Culture Pass Program. Culture Passes can be checked out at select libraries and used for two daytime admissions. Click here for more information. Valid for general admission only. Not valid for special events.

Can I take pictures in the Gardens?

Yes. Personal photos are allowed throughout the Gardens. Photoshoots may be arranged by calling (520) 326-9686 ext. *29 or emailing rentals@tucsonbotanical.org.

Commercial use of photographs is prohibited without the full written consent of Tucson Botanical Gardens.

membership

Membership FAQs

How do I renew or join?

Renew or join online here, at the Gardens, or by calling the Membership Department at (520) 326-9686 ext. *13.

Can I renew early?

Yes! Your membership will be extended 12 months from your current expiration date.

Can I apply my admission ticket toward the cost of a membership?

Yes. You can apply your admission ticket toward membership on the same day of your visit at the Garden Gift Shop.

How do I buy Gift Memberships?

Can I purchase a gift membership?

Yes! Buy a gift membership online here. Select your membership level, then click “Gift a Membership.”

Or, buy a special Gift Membership Package at the Garden Gift Shop with a note card and wildflower seeds!

What if the recipient already has a membership?

Their membership will be extended for an additional year.

Where are Membership Cards?

When will I receive my membership cards?

Digital cards are sent via email within 24 hours of being processed. If you requested plastic cards, they will arrive via mail within 2-3 weeks.

How can I request a plastic membership card?

Visit this page, add a ticket to your cart, and check out to request plastic membership card(s). Or, call the Membership Department at (520) 326-9686 ext. *13.

I just renewed, do I need to re-download my digital card?

Nope! Your digital card will automatically update with any changes or renewal.

How can I re-download my digital card?

Either:

Re-download your membership card at any time using the link in your digital card download email.
On your mobile device, visit the Member Portal and log in or create your account. Go to your Profile by clicking your name in the top right, then click on the Membership tab. Click “Digital Membership” to go to the download page. (If you don’t see your membership, go to the “Member Portal” FAQ section for help reconnecting your membership to your Portal account.)

Who receives a membership card?

Your digital membership card lists all named members. Forward the digital card download link to any co-members you’d like.

If you requested plastic cards, each named member will receive a membership card at the primary member’s address.

How do I update my information?

How can I update my contact information?

Visit your Profile on the Member Portal. Click the “Contact Info” tab on you profile. Click “Update Primary Address Info” or “Update Primary Contact Info” and make the necessary changes. Click “Submit,” and you’re done!

Or, call the Membership Department at (520)326-9686 ext.*13.

Can I add a seasonal address?

Contact the Membership Department at (520) 326-9686 ext. * 13 or membership@tucsonbotanical.org with both addresses and the dates you reside at each location.

How do I use the Member Portal?

Why doesn’t the member portal recognize my email and password?

You need to create an account before logging in. If you’ve already created an account, visit this page and click “Forgot Password” to reset it. If you do not yet have an account, it will read “This email address is not associated with a user account.”

How do I create an account on the member portal?

Visit this page and click the black “Create Account.” Enter your first name, last name, email address, and phone number as they appear on your membership. Follow the steps to secure your account, and your membership should connect automatically.

I can’t access member prices or see my membership on the Portal. How do I reconnect my member portal account to my current membership?

Login to your member portal account here.
Go to your Profile by clicking your name in the top right.
Click “Find my Membership” and enter your Membership ID.
Verify your membership viaphone or email.
1. If you do not have access to the primary phone or email on file, please call the Membership Department at (520) 326-9686 ext. *13 to update your contact information.
Enter the verification code and reset your account.

You should now see your membership and have access to member prices.

How can I access my member benefits?

How will I receive my free Family Gift Membership? (Agave+)

You will receive a certificate for a free Family Gift Membership with your membership packet in the next 2-3 weeks.

How do I redeem my free Virtual Class? (Agave+)

Please email the Education Department at education3@tucsonbotanical.org to redeem your free virtual class.

How can I use my Ambassador’s Discount? (Agave +)

To redeem your Ambassador’s Discount of 25% on Gift Tickets, please contact the Membership Department at (520) 326-9686 ext. *13. Gift Tickets can be used for Daily Admission.

How can I redeem my behind-the-scenes tour of Butterfly Magic? (Saguaro)

To redeem your schedule your tour, please contact the Butterfly Magic department at butterflymagic@tucsonbotanical.org.